August 19, 2012
8 tips for using e-mail for excellent customer service
It's quite difficult to imagine that when I worked in an ad agency in London…
August 15, 2012
7 quick time management tips for account management
Try these tips to make you more efficient and focussed at work As a good…
August 14, 2012
Account managers: Don’t let internal meetings be a time suck!
Don't make your internal meetings a waste of time Internal meetings can be a…
August 8, 2012
10 steps for dealing with a difficult client
Try to remain calm and empathetic when dealing with an angry client As an Account…
August 4, 2012
Top 10 customer service skills for account managers
An excellent Account Manager knows their stuff All of us at certain points are customers…
August 1, 2012
Account management skills: The value of asking for feedback
Asking for feedback can be scary When was the last time you asked someone for…
August 1, 2012
4 steps to successfully negotiate with your client
Whether you're trying to negotiate with your client and/or procurement department, haggling for the best…
