account retention and growth training for creative agencies

Build a more entrepreneurial mindset in your account management team

our courses

5 steps to keeping and growing existing client accounts for agencies.  An online self-paced course.

£399 per participant (*non-GBP subject to exchange rate when purchased)

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Boost your client’s success and grow your accounts – a one-week training course for agency teams responsible for client retention and growth.

£6,500 +VAT per agency team (max 8 people)

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Create a client-centric plan to add more value and increase revenue from your existing accounts with this year long programme of training and coaching support. Our most popular programme.

£4,500 +VAT per participant

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book a discovery call

Hi, I’m Jenny Plant, the Founder of Account Management Skills. I believe acquiring ‘non-pushy’ sales training should be mandatory for all those in creative agency account management. For our Account Booster and Account AcceleratorTM programmes, I always like to meet an agency leader or individual who wants to book,  to check it’s a good fit. Please select a convenient time for you to have 20 minute chat with me, free of charge and no-obligation, so we can both find out which programme is right for you and your agency.

Book a 20 minute Discovery Call

testimonials

I would absolutely recommend the course. I told my boss that it's probably the best money he will ever spend on professional development for anyone.

Kayla LevasseurSenior Account Executive, Echo Delta

I really loved how collaborative it ended up being. And it was much more of a conversation, which I loved. There was a mixture of theory, with practical examples of what people were actually facing. I really liked that format.

Bethany PiggottHead of Client Services, Hallam

This gives us the framework to be much more calm, planned, and focused. It's been a super boost for us and individuals involved, because what we've required all of them, they've now been given the tools and confidence to deliver.

Richard CrookesPurpose Media

It's a fresh perspective on new methods and new ways of working. It's opened my eyes to be more of a strategic consultant.

Sally ChalkSenior Account Manager, Consider Creative

Our pipeline before the course was really dry. And now it's the same amount as new business. And it's more than doubled. I'd recommend anybody who has an account manager, even if the account manager has a good skill set, should take the course because it's only going to make them better.

Kathryn StrachanFounder & CEO, CopyHouse

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latest news

Podcast

From Lost to Loyal – How to win back clients for exceptional ROI, with Dan Pfister

Have you ever considered contacting your old clients to see if they’d like to work…
Emily Brown and Matt Loughlin from Receptional
Podcast

How a new head of client services impacts the agency, with Emily Brown & Matt Loughlin

Listen in if you don’t currently have a client services team and you're perhaps thinking…