October 23, 2024
5 ways a new client services director can transform your agency
I first met Emily Brown when she was a few months into her new role…
October 15, 2024
What to do when your client says they’ve found someone cheaper
An account director client of mine has been struggling with a client relationship. Unexpectedly, her…
August 8, 2024
Three ways to trip up your account manager
The account manager's role is hard. Some argue it's the hardest in the agency.
July 10, 2024
Will agencies need fewer project managers in the future?
How the demise of the billable hour will affect agency roles… Agencies typically price…
June 19, 2024
Why do clients ditch agencies?
Is the agency business model holding account managers back?
April 22, 2024
The importance of documenting your client results as a creative agency account manager
Recently, I chatted to Tim Riesterer, Chief Strategy Officer at Corporate Visions. We discussed the…
April 4, 2024
Why is the agency business model not working?
Michael Farmer, the author of two key books in the agency industry ‘Madison Avenue Manslaughter’…