Coming in October (date tbc), our eagerly anticipated “Managing Difficult Client Conversations” training. Join the waitlist here.
One of the biggest pain points for agency account managers is having difficult client conversations.
That’s why I’m planning some virtual training to help with this.
It will include:
How to say no to client requests
e.g. client asks you on Friday afternoon for delivery by Monday morning
How to deliver bad news
e.g. project overspends/overruns
How to have conversations about money
e.g. the client reacts negatively to your cost estimate
How to deal with difficult characters / bullies
e.g. client is aggressive
The training will be virtual and ‘experiential’. This means it’ll not only include proven theory/principles for you to follow but will provide an opportunity to see how it works in practice (with a professional actor).
To join the waitlist to be notified when this virtual training session goes live, you can register here.
