April 13, 2021
What account managers can learn from the science of listening, with Dr Laura Janusik, Ph.D., M.B.A.CLP
This episode is for you, if you're interested in improving your listening. You're going to…
February 23, 2021
How to lead the account management team as Client Services Director, with Paul Kirkley
Paul Kirkley has spent his entire career in agency account management. He knew from…
February 17, 2021
What can creative agency account managers learn from an account manager in the software industry, with James Aldrich
James Aldrich is a major account manager with over twenty years experience in both business…
February 12, 2021
How to present new ideas to clients with behavioural science in mind, with Jenny Plant
In this episode I reflect on some recent research on how status quo bias affects…