January 21, 2022
10 Essential Skills for Account Managers
The role and skills required of an Account Manager vary from industry to industry and…
November 27, 2019
How to Qualify New Business Leads and Find the Right Client
What you need to know about qualifying. I'd like to talk to you about qualifying…
November 27, 2019
Why is a client onboarding process important?
What is a client on-boarding process? One of the things I've been talking to my…
August 2, 2014
Are you still charging by the hour?
In July 2014 the IPA (Institute of Practitioners in Advertising) ran a workshop attended by…
November 11, 2013
Serious about good customer service? Map the client’s journey.
What is a client journey? Your client's journey is the experience your customer has while…