February 23, 2021
How to lead the account management team as Client Services Director, with Paul Kirkley
Paul Kirkley has spent his entire career in agency account management. He knew from…
February 17, 2021
What can creative agency account managers learn from an account manager in the software industry, with James Aldrich
James Aldrich is a major account manager with over twenty years experience in both business…
February 12, 2021
How to present new ideas to clients with behavioural science in mind, with Jenny Plant
In this episode I reflect on some recent research on how status quo bias affects…
February 2, 2021
How to be a strategic account manager in the creative industry, with Andy Young & Laura Cohen
Andy Young and Laura Cohen are both strategic account managers for Skeleton Productions, a full…
December 15, 2020
How to create a high performing agency team culture, with Alison Coward
This episode is for you if you're responsible for an agency team and you want…
December 8, 2020
The account management skills you need to develop existing client business, with Jenny Plant
In this solo episode I talk through the four steps of the client value ladder…