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Why keeping in contact with ex-clients could make you lots of money

Why keeping in contact with ex-clients could make you lots of money

While it’s harder and more expensive to win new clients than selling to existing ones, an often overlooked source of new business is an agency’s list of ex clients. Let’s… Read more »

7 steps to preventing your client relationship veering off the road

7 steps to preventing your client relationship veering off the road

Not all clients communicate in the same way. With some clients you know exactly where you stand. If they’re not happy with you or your service they are going to… Read more »

"Jenny manages to combine great strategic thinking and sharp business acumen with fantastic people and team-building skills."
- Katie B, Senior Account Director, Health4Brands


"It's not everyday you come across gold standard client service leadership from such a personable senior level manager."
- Louise R, Account Executive, Euro RSCG Life


"Jenny has always provided me with encouragement, support and advice in order to fulfill my role. Learning from her was an honour. I share the same values as Jenny when it comes to high standards of client service and the importance of teamwork."
- Beata L, Director, Publicis LifeBrands


"Your book "How to Grow Business by asking Great Questions" captures everything a good account handler needs to know and do. The examples are really relevant"
- Jo O, Client Services Director, McCann Healthcare

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